Resolve issues quickly and minimize downtime with the 3-Year Smart Net Total Care Extended Service Plan for FPR1010-NGFW-K9 from Cisco. Providing three years of coverage, this manufacturer service plan includes advance hardware replacement and next business day service during business hours, five days a week. Covering electronic as well as physical parts, this service plan includes phone support and access to Cisco's web knowledge base for streamlined resolution.
Advance Hardware Replacement
Take advantage of 8x5 next business day hardware replacement to recover from issues quickly and minimize downtime. Please note, next-business-day delivery is subject to local business hours based on depot time and is available 5 days a week, excluding holidays.
Tech Support
When a network problem affects business-critical systems, it requires fast response and a deep understanding of the technology to resolve the incident quickly. Smart Net Total Care offers technical support from the TAC combined with online tools and self-help documentation for device-level support to help you reduce the risk of business interruptions caused by network issues. These capabilities help ensure that you get rapid response and can quickly identify your devices and their service coverage information in order to streamline your interaction with TAC support representatives.
